SolutionOne Blog

SolutionOne has been serving the North Texas area since 2004, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Document Your IT Infrastructure

Document Your IT Infrastructure

Quick, off the top of your head, how many network switches are in use at your office? How many wireless access points? How many routers are past their warranty or no longer getting support?

That’s not a question most business owners are asked on a regular basis, and we don’t really expect you to be able to rattle off the answers. You should have all of that information documented though.

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Extend the Effectiveness of Your Wireless Network

Extend the Effectiveness of Your Wireless Network

Your business wireless connection is an increasingly important consideration, which means it needs to be installed and supported thoughtfully. Today, we will tell you a little bit about Wi-Fi and how to get the best performance out of your business’ wireless network.

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Remote Monitoring and Managed IT, and the Impact it Has on Small Business

Remote Monitoring and Managed IT, and the Impact it Has on Small Business

With more people than ever working from home, their ability to receive the support they need to keep their devices in top working order is crucial. As a result, many businesses have turned to managed IT service providers to maintain their employees’ computers. MSPs like us utilize a tool called remote monitoring and management software (RMM). Let’s discuss what it is and why it is so useful for managing your company’s IT. 

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What Your IT Documentation Needs to Include, and Why

What Your IT Documentation Needs to Include, and Why

It is important that you have a handle on the technology that your business utilizes, which will require you to maintain comprehensive documentation regarding it and its support. Here, we’ll go through what a managed service provider includes in this documentation, as well as how it is used.

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Test Your Backup!

Test Your Backup!

Your data is vital for your organization’s continuity. Your data consists of everything from your company documents, accounting records, client contact information, prospects and leads, procedures, and everything else needed for you to keep operations running smoothly. That’s why all businesses need a solid backup solution that is monitored and tested regularly.

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I Didn’t Realize How Much I Needed This: Color-Coded Chrome Tabs

I Didn’t Realize How Much I Needed This: Color-Coded Chrome Tabs

Google Chrome is rolling out a neat little update for everyone over the next week (it may already be out for some users by the time this posts). It’s a feature that I know I’m personally going to love, and I didn’t even realize how badly I needed it until now.

Let’s take a look!

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Why We’re Just Waiting for Break/Fix IT Services to Go Away

Why We’re Just Waiting for Break/Fix IT Services to Go Away

As much as we hate to admit it, the first thing that many people still think of when they hear the term “tech support” is the experience that comes with an antiquated approach to technology services: the break/fix method. Fortunately for us, we are seeing many businesses make the better decision, and turn to the clearly superior option, managed IT.

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What Exactly Do We Mean by “Managed” Services?

b2ap3_thumbnail_managed_services_defined_400.jpgManaged services - what are they? The short answer, other people managing the IT systems that you rely on every day to be productive and accomplish your tasks. In essence, they are a freedom from dealing with the troublesome and time-consuming parts of leveraging technology. You may have heard this much about managed services before, but have never been given a deeper understanding of what they entail. That is precisely what we aim to accomplish below.

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What Could Anti-Surveillance Technology Mean for National Security?

b2ap3_thumbnail_are_they_watching_you_400.jpgThe Hackers on Planet Earth (HOPE) conference which took place on Saturday, July 21st 2014, had an important panelist, that being Edward Snowden. Whether he's a whistleblower or a traitor is a hot topic on the web, but one thing is certain - he has called for assistance in creating and promoting anti-surveillance technology to mitigate government spying.

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Celebrate your Freedom from IT Burdens!

b2ap3_thumbnail_america_and_it_400.jpgEverybody loves their freedom, but for some, freedom is an illusion. Take for example the busy business owner. Often times, their work schedules are so packed with tasks that they don't feel free to take a break and enjoy themselves. Technically, they have the freedom to quit, but we think there's a better way to find freedom in the workplace!

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Touch-Screen PCs: Hands-On Productivity or a Gimmick?

b2ap3_thumbnail_touch_screen_devices_400.jpgFor the past decade, touch-screens have changed the way that we as a society touch technology, and have greatly increased the mobility of business in that short time. This trend started with the smartphone, then spread to the 10-inch tablet and larger tablets - perfect for watching YouTube videos, Netflix, or other media consumption.

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The Joys of Server Migration

b2ap3_thumbnail_server_migration_400.jpgThere are times when a specific task is asked of a server requiring all of its data to be moved. When this happens, all the files and applications are transferred to another server unit in a fascinating procedure called server migration.

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Don’t Be Neutral about Net Neutrality!

b2ap3_thumbnail_how_big_is_your_piece_400.jpgLighting up the airwaves in the United States is the issue of net neutrality. It's a complex and technical topic regarding Internet regulations, but don't let the fine print keep you from caring. This is an important topic that could affect how the Internet is consumed around the globe!

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Warning: Protect Yourself from Cryptolocker and GameOver Zeus Now!

b2ap3_thumbnail_gameover_zeus_and_cryptolocker_400.jpgIt has been two weeks since the National Communications Association warned the world about the GameOver Zeus and Cryptolocker ransomware, and if you haven't taken steps to avoid these threats, it's not too late - if you haven't been infected yet, do so as soon as possible. Otherwise, your network will be vulnerable, and so will your banking credentials.

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Don’t Even Think About Disabling Your Antivirus Software!

b2ap3_thumbnail_do_not_remove_antivirus_400.jpgDoes your company have dedicated antivirus software to protect it against the annoying threats on the Internet? Sometimes, a computer virus can weasel its way past your software, but there's no greater frustration than when you realize that the reason you contracted a virus is because an employee disabled your software. Don't let this happen to you!

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Turn Up the Cuteness with Pets at Work!

b2ap3_thumbnail_pets_at_work_400.jpgWe've come across a fun, furry idea to relieve workplace stress. Kitties and puppies! In a fun twist to the workday, many companies are allowing staff to bring their pets with them to the office, and the results are adorable!

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3 Father’s Day Gifts that A Business Dad Needs!

b2ap3_thumbnail_fathers_day_june_15_400.jpgIf your Dad happens to be a business owner, then you know how hard it can be to give him a nice Father's Day present. Business owners tend to be good at buying themselves whatever they need or want. Every business owner can benefit from IT services. It's the gift that keeps on giving!

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Escape the Phisherman’s Hook – 4 Tips to Get You off the Line

b2ap3_thumbnail_phishing_scams_400.jpgThe Internet is a vast ocean filled with all sorts of different creatures. Many are harmless, like the bottlenose dolphin, but once in a while you will encounter an aggressive shark. But no matter how powerful or intelligent these creatures are, they still wind up flopping around on the deck of some fisherman's boat. Why? Because fishermen know what they're looking for and how to capture it. The same can be said about Internet phishers.

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4 Reasons Why Modern Businesses Today Need Remote IT Support

b2ap3_thumbnail_remote_it_400.jpgTechnology might be growing more mobile, but the need for support remains the same. Yet, the need for technical support on-the-go grows ever more important. What will happen to your business if you aren't able to get IT support, and it's an emergency?

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Microsoft Set to Release Windows Phone 8.1

b2ap3_thumbnail_cortana_400.jpgMicrosoft has changed its tune recently. They have made a serious push to take advantage in the mobile computing explosion by creating software that is designed specifically for the mobile device user. When the software giant released Windows Phone 8 in the fourth quarter of 2012, many thought it was only a matter of time before the software would resonate with mobile users. Unfortunately for Microsoft, the smartphone market hasn't been as friendly as the home and business computing market, and Windows Phone 8 has been a thorough disappointment.

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